What is not included in SLA

• Many possible situations are completely beyond the control of Sland Studios & Digital Ocean, and therefore are not in the scope of this agreement. These situations include, but are not limited to:
  • Scheduled Network Maintenance – occasionally network maintenance will be required. Sland Studios / Digital Ocean will do everything possible to minimize and avoid downtime during this maintenance. You will receive prior notification of upcoming maintenance at the e-mail address we have on file.
  • Hardware Maintenance – on rare occasions, the hardware in your Dedicated Server may need maintenance or replacement. Sland Studios / Digital Ocean will do everything possible to minimize any downtime in these situations.
  • Software Maintenance – an important part of managing a Dedicated Server is keeping the software up to date. Occasional software updates will be required to address security or performance issues. Usually you will experience little or no downtime in these situations, but we cannot guarantee a specific amount of time in all situations.
  • Malicious Attacks – if a third party not associated with Sland Studios / Digital Ocean initiates a “Denial of Service” or other form of disabling attack against your Dedicated Server or major portions of our network, Sland Studios / Digital Ocean will do everything in its power to stop the attack, but cannot guarantee a resolution time.
  • Legal Actions – In the case that a legal action is taken against a customer of Sland Studios / Digital Ocean and Sland Studios / Digital Ocean is required to act in accordance with the order, Sland Studios / Digital Ocean shall not be responsible for any damages.
• Website Recovery not included. Additional scope charge will be required to recover / rebuild / support to be additional scope. Eg.
  • In the event of client breakage (accidental or otherwise)
  • In the event of a third party hack
  • Request to restore to a backup for any reason
• Additional third party hosting paid services not previously outlined
• Changes to server specifications (more power, etc. will require additional cost)
• cPanel not included (we’ll be utilizing command line and therefore don’t require cPanel. This can be set up at an additional charge if requested specifically.)

Website Hosting Services

We can host your website to provide a reliable, fast, & secure environment for your digital properties. Rest assured with automated website backups, uptime monitoring, and support just an email away. Be sure to reference your specific hosting agreement for differences from our standard hosting offering.

• Security
  • Server hosted on DigitalOcean on partitioned droplets.
    Other shared web hosts are vulnerable to hack if one site on a shared grid is compromised. Through partitioned droplets, this type of vulnerability is non existent.
  • SSL (Security certificate allowing your site to show HTTPS://) included and set to automatically renew
• Performance
  • Your website server is typically faster and more responsive than a traditional shared hosting environment (eg. GoDaddy, etc.) and can be throttled up as needed (temporary or permanent performance upgrade options available).
• Efficiency
  • Sland is ultra familiar with DigitalOcean hosting environments and therefore any updates or customizations can happen rapidly and efficiently.
• Peace of Mind
  • Uptime monitoring (we’ll be the first to be alerted if your site goes down and we can rapidly address it)
  • Automated site backup & quarterly disaster recovery tests monitored by Sland team
• Assumptions
  • Email services not included
  • For Sland to fulfill its’ commitment to website security, speed, and reliability, we require websites we build to be hosted on our hosting services.

Cancellation Policy: 

30 days advance notice is required for us to cancel ongoing hosting services. If less than 30 days notice is provided for cancelling hosting services, Sland reserves the right to bill the equivalent of one full month of hosting fees. Upon conclusion of hosting services, unless written arrangements are made, all website and database files will be permanently deleted from our servers and will not be recoverable.