Sland Studios

Sland Studios Service Level Agreements (SLA)

Service Level Agreements Overview

At Sland Studios, we believe clarity around how we work together is just as important as the work itself. The pages below outline the terms, processes, and expectations that govern our ongoing services; from how your website is hosted and maintained, to how support requests are handled, retainer hours are used, and software licensing works. We encourage all clients to review these before and after onboarding so there are no surprises, and so you can get the most out of working with us. Click to view each Service SLA in more detail below.