Non-Urgent Request

    Please fill out the following form to provide all of the necessary information for your support request


    (Please note we require a minimum 2 business days for all requests, if this request is urgent please use our Emergency Request Form)

    Please fill out this field.



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      Emergency Request

      Please fill out the following form to provide all of the necessary information for your support request
      Note: If you are submitting a request that is not warranty or hosting related, the request may be subject to a RUSH fee of $250/hour


      Request may be subject to RUSH Fee ($250/hour)

      Please fill out this field.



      A sland member will be in touch shortly

      That's a wrap!


      Back to Homepage

      Client Support


        We're here to keep your website performing at its best. Submit your request below, and our team will review it right away. Just let us know the type of support you need so we can get the right priority on it.

        Choose Your Request Type:

        Request may be subject to an Hourly Fee ($125/hour)

        Request may be subject to RUSH Fee ($250/hour)

        *Non-urgent Support request (3-5 business days): These requests are handled during regular business hours in the order they come in. Typical examples include content updates, design adjustments, or troubleshooting non-critical issues. If any extra costs apply, we'll confirm with you before moving ahead.

        **Emergency Request (within 1 business day): Reserved for urgent, business-critical issues like a site outage, a broken donation or ticketing system, or anything else that prevents your site from running. Emergency requests are moved to the front of the line and may be subject to additional fees.

        Choose Your SupportType:

        Hosting/Uptime requests are related to your site being online and accessible. This includes outages, downtime, performance issues, or anything preventing visitors from reaching you.

        Content update requests involve changes to the look, feel, or information on your site. This can include text edits, swapping or uploading images, updating event details, adding new content sections, or styling adjustments. The more detail (and screenshots) you provide, the faster our team can complete the request.

        Add Your Details:

        Helpful Hosting Tips

        Before submitting, here are a few quick checks that may save you time:

        Have you tried accessing your site from another device or network?

        Have you checked with an uptime tool, like Down for Everyone or Just Me?

        Have you waited ~5 minutes to confirm the issue is ongoing?

        Have you tried clearing your browser cache?

        Helpful Content Update Tips

        Make the most of your request by including as much context as possible. Here are a few quick ways to help us help you faster:

        Please provide screenshots of the area you are describing and provide as much detail to our team as possible.

        Have you tried clearing your browser cache?

        For New Work: Is there an example or inspiration that you have that will help us?

        Are instructions included in the training document?


        A sland member will be in touch shortly

        That's a wrap!


        Back to Homepage

        Emergency

        Thank you for submitting your request. We understand that your request is URGENT and will do our best to address it as soon as possible. A friendly reminder that if you have submitted this request outside of business hours, please refer to our Hosting SLA for responsive time and procedures.


        slandstudios.com

        Thank you for submitting your request. If you require emergency assistance, please use our Emergency Request Form, otherwise Sland will do our best to action your request by your desired due date and you will be contacted when your request is complete or if further information is required.

        Please note we require a minimum of 2 business days for all requests. If your request relates to the hosting and uptime of your site, please refer to our Hosting SLA for responsive time and procedures.


        slandstudios.com

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        1595739 Alberta Inc.
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